98vip Privacy Policy – Your Information Is Completely Safe With Us

1 Introduction

98vip treats your privacy as its highest priority. This Privacy Policy ("Policy") explains what personal information we collect when you use the 98vip platform, how that information is used, and the steps we take to keep it secure.

By creating an account on 98vip or using the site, you agree to this Privacy Policy. Please read it carefully before using the site.

This Privacy Policy applies solely to the 98vip website and mobile application. Third-party links or services are governed by their own respective privacy policies.

2 What Information We Collect

To provide our services, 98vip collects the following types of information:

Personal Identity Information

• Full Name: For account registration and identity verification.
• Date of Birth: To verify age (confirming users are 18+).
• Mobile Number: For account verification and security notifications.
• Email Address: For important notifications and account recovery.
• National ID / Passport: May be required during KYC verification.

Financial Information

• Mobile Banking Number: bKash, Nagad, or Rocket number for transactions.
• Transaction History: Records of deposits and withdrawals are retained for security and compliance purposes.
• Balance Information: Your account's current balance and wallet history.

Technical Information

• IP Address: For security verification and geolocation detection.
• Device Information: Operating system, browser, and device model.
• Log Data: Login times, page visits, and session data.
• Cookies & Tracking Data: To improve user experience.

3 How Information Is Collected

98vip collects your information through several methods. Each method is described in detail below:

• Direct Submission: Information you provide directly during registration, KYC verification, deposits, or withdrawals.
• Automatic Collection: While you browse the site, cookies, log files, and web beacons automatically collect certain information.
• Payment Gateway: When a transaction is completed via bKash, Nagad, or Rocket, the necessary payment information is shared with us.
• Third-Party Verification Services: Approved third-party services may be used for identity and age verification.
• Gaming Activity: Your gaming sessions, bets, and winnings are automatically logged on 98vip.

4 How Collected Information Is Used

98vip uses the information collected for the following purposes:

Service Delivery & Operations

• Creating, managing, and securing your account.
• Processing deposits and withdrawals.
• Keeping gaming services running without interruption.
• Providing customer support and resolving complaints.

Security & Compliance

• Preventing fraud, money laundering, and other illegal activities.
• Complying with KYC and AML (Anti-Money Laundering) regulations.
• Preventing minors from accessing the platform.
• Responding to lawful requests from legal authorities.

Service Quality Improvement

• Analyzing user behavior to enhance site design and features.
• Sending relevant promotions and bonus offers.
• Monitoring responsible gaming patterns.
• Identifying and resolving technical issues on the platform.

5 Data Sharing Policy

98vip does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processor: Solely to process transactions with payment providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: With approved identity verification providers for KYC purposes.
• Legal Obligation: In response to a court order or lawful request from a government authority.
• Security Partners: With specialist security providers for fraud prevention and cyber threat protection.
• Business Transfer: If ownership of 98vip changes, your data may be transferred to the new owner.

6 Data Protection Measures

98vip uses the latest technology and methods to protect your data. Our security framework is as follows:

• 256-bit SSL Encryption: All data transfers on the site are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & Intrusion Detection: Unauthorized server-level access is prevented.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Restricted Access Control: Only authorized personnel may access specific data.
• Payment Data Isolation: Financial data is stored separately on specially secured servers.

7 Cookie Policy

98vip uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

You can turn off optional cookies at any time from your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

8 Your Rights

Under the 98vip Privacy Policy, you have the following rights:

• Right to Access Your Data: You may request to know what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restriction of Processing: You may request that processing of your data be restricted in certain cases.
• Right to Data Portability: You may request a copy of your data in a specific format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, please contact our support team. Please note that legal obligations may limit our ability to fulfill certain requests.

9 Data Retention Period

98vip retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active and for a minimum of 5 years after closure.
• Financial Transaction Records: At least 7 years as required by law.
• KYC Documents: At least 5 years after account closure.
• Log Data & Technical Information: Up to 2 years.
• Cookie Data: Until each cookie's designated expiry.

Upon expiry, data is securely deleted or anonymized.

10 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the site
• Support Hours: 7 days a week, 24 hours a day

We are committed to responding to all privacy-related requests within 30 business days.